Microcasting

Book a Demo

Product:
AI Experience Platform


Answer Any Questions, Anywhere You Engage,
in Any Format – Powered by Your Content, Enabled by AI

Our new AI Experience Platform is the powerful technology behind our products, designed to transform how you deliver knowledge across your organization. Acting as an intelligent delivery layer, the platform leverages your data and AI to provide instant, context-aware answers and support, empowering customers, employees, and eCommerce shoppers alike.

 

This adaptable platform makes it easy to configure and customize the experience, enhancing accessibility, engagement, and efficiency across all interactions.

Get a demo

AI Experience Platform Features
AI Data Layer Integration

Integrate data from Google Drive, Salesforce, SharePoint, Zendesk, and more, creating a centralized repository that feeds our AI models to deliver relevant, real-time insights and responses.
AI Conversations

Enable instant, AI-driven interactions that empower customers, employees, or site visitors to access information, get answers, and make decisions without direct support.
AI Content Creation

Generate learning content, courses, and tutorials dynamically based on your organizational data, allowing for personalized learning paths and on-demand content creation.
Brand-Customizable Interface

Align the platform’s visual and conversational style to your brand, delivering a cohesive experience across all customer touchpoints.
Training & 
Education

Deliver comprehensive and effective training programs with Microcasting’s Training and Education platform. Create rich learning experiences using multiple content formats, AI-powered tools, and integrated meeting functionalities. From onboarding to continuous education, our platform helps you boost customer satisfaction and loyalty through personalized, impactful training solutions .
Content 
Management 

Seamlessly manage, share, and display content with our powerful content management system. Organize documents in one resource center, integrate them into courses and meetings, and utilize AI-powered tools to summarize and track content usage. Content Management 360 simplifies document handling and improves customer engagement with personalized content delivery .
Meetings 
Plus+

Enhance your meetings, webinars, and live training sessions with MeetingsPlus+, a fully integrated meeting platform. Convert live meetings to on-demand videos instantly, and provide a feature-rich, browser-based experience that eliminates the need for third-party tools like Zoom. MeetingsPlus+ ensures every interaction is accessible, engaging, and streamlined.
Customer 
Hubs

Centralize and personalize customer engagement with dedicated workspaces where your company and customers can collaborate, share knowledge, and interact. From onboarding to community building, Customer Hubs provide a tailored experience that enhances communication and boosts satisfaction across all your customer segments .
Self Service
Plus+

Utilize our powerful testing engine to create simple quizzes androbust timed exams and tests.  Then leverage the certification engine to automatically issue certificates.
Microcasting Answers
(AI Q&A)

Create rich learning experiences using Programs which bundles together courses, documents, and other learning elements for more in-depth training.  
Collaborative Connections

Foster community and engagement with dedicated spaces for discussion, collaboration, and knowledge sharing.  Build stronger relationships between your customers and your team with document threads, course discussion groups, or post-meeting conversations.
Actionable Insights

Track customer interactions, identify content gaps, and optimize engagement strategies with detailed information. Actionable Insights helps you understand your customers, refine your approach, and achieve better outcomes.

Use Case applications

Customer Self-Service

Equip customers to find answers, resources, and product information independently, improving satisfaction and reducing support requests.

Efficiency. Young modern businessman analyzing data using computer while sitting in the office
Boss and employees contact.

Customer Onboarding & Training

Provide dynamic training content to help customers get started with your product, ensuring a smooth onboarding experience and increasing user adoption.

Employee Self-Service

Empower employees with AI-driven assistance to quickly find policy details, procedural information, or training materials, boosting productivity and reducing repetitive requests.

Human-AI Interaction: Chatting with Intelligent Virtual Assistant on Smartphone.

Employee Education

Facilitate continuous learning and development through AI-curated courses and training modules that adapt to individual learning styles and preferences.

eCommerce Sales Optimization

Engage eCommerce customers with real-time recommendations and product information, enhancing shopping experiences and increasing conversions.

Friends shopping shoes online
Successful handshake of man customer and house agency.

Customer Success

Support long-term customer engagement with ongoing educational resources and self-service tools, fostering loyalty and maximizing the value customers derive from your offerings.

Benefits

Boosts Revenue Generation

  • By streamlining self-service and sales channels, the platform enhances customer satisfaction and enables faster decision-making, driving increased sales and renewals.

Improves Operational Efficiency

  • Reduces demand on support teams by empowering customers and employees to independently resolve inquiries, leading to significant cost savings and resource optimization.

Enhances Engagement and Retention

  • Personalized and accessible learning and support experiences keep users engaged, boosting satisfaction and loyalty.

Accelerates Training and Onboarding

  • AI-driven onboarding and training accelerate learning curves, helping new users and employees reach proficiency faster.

Provides Actionable Insights

  • Data-driven insights from user interactions reveal content gaps, identify popular topics, and inform future improvements, supporting strategic growth and content refinement.

Harness the Potential of AI for Growth and Success

Transform your organization with the Microcasting AI Experience Platform, an all-in-one solution that integrates data, enhances knowledge delivery, and supports growth across your business. Empower customers, elevate employee experiences, and drive eCommerce success with a platform built to evolve with you.

Schedule a demo today